Frequently Asked Questions

Everything you need to know about your Mokwheel adventure.

How long does shipping take for a Mokwheel e-bike?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.

What is the range of a Mokwheel e-bike on a single charge?

Depending on the model and terrain, our e-bikes typically offer a range between 30 to 60 miles per charge when using pedal assist.

Do Mokwheel e-bikes come with a warranty?

Yes, all Mokwheel e-bikes come with a 2-year limited warranty that covers manufacturing defects in the frame, motor, and battery.

What is your return policy?

We offer a 15-day return policy for unused bikes in their original packaging. Please note that return shipping fees and restocking fees may apply.

Are the bikes difficult to assemble?

Mokwheel e-bikes arrive 85% pre-assembled. Each bike comes with a comprehensive toolkit and a step-by-step video guide to help you finish the assembly in about 20-30 minutes.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to make your purchase easier.